Avanse Financial Services Digitizes Education Loan Personal Discussions with Video PD
Enabling Faster, Scalable, and Governance-Driven Credit Assessments Through Secure Video-Based Personal Discussions
At a glance
Industry: NBFC Education Lending
Location: India
Use Case: Video Personal Discussion (Video PD)
Go-Live Date: Since June 2025
Avanse Financial Services
Avanse Financial Services is a leading education-focused NBFC in India, offering customized education loan solutions to students pursuing higher education in India and overseas.
The organization focuses on leveraging digital technologies to enhance operational efficiency while maintaining strong governance and credit assessment standards.
Problem Statement
Personal Discussions (PDs) for education loans were traditionally conducted through in-person meetings. As volumes increased, this approach became increasingly challenging due to:
High time consumption
Heavy dependency on manpower and physical logistics
Limited scalability across geographies
Rising operational costs
Avanse Financial Services required a scalable and cost-effective alternative that could preserve the rigor of the PD process while enabling faster execution.
Solution by VideoCX.io
Avanse Financial Services partnered with VideoCX.io to digitize its Personal Discussion process using Video PD, seamlessly integrated into its Loan Origination System (LOS).
The solution enabled agent-assisted Video PDs with structured workflows, secure recordings, and seamless system integration – ensuring consistency, efficiency, and governance across departments.
Implementation
The Video PD solution was implemented as a native part of Avanse’s digital loan workflow and rolled out across key lending departments:- Education Institutional Loans
- Student International Loans
Customer Touchpoint Journey
- Bank employee initiates Video PD from the LOS
- Video PD link sent to the customer via SMS
- Loan number and mobile number pre-filled
- Customer clicks “Start Chat”
- Bank employee receives notification and starts the session
During the Video PD Call
- PAN card verification
- Face capture and face match with PAN
- Location sharing
- House number verification using back camera
- Surroundings chec
Post-Call Workflow
- Chat link with Video Recording is shared with LOS via API
- Supervisor reviews the recorded session
- Loan approved or disapproved based on review
Results & Impact
- Faster Personal Discussion turnaround
- Reduced operational and logistical costs
- Scalable PD execution across locations
- Improved governance and supervisory control
- Consistent and structured PD experienc
Ready to scale SME and business loan credit assessments at speed?
See how VideoCX.io’s Video Personal Discussion (Video PD) platform helps NBFCs digitize SME and business loan assessments, reduce credit TAT, improve senior oversight, and maintain strong fraud and compliance controls.
Whether you are scaling high-volume SME lending, enabling remote credit discussions, or strengthening audit visibility without slowing approvals, VideoCX.io provides a purpose-built Video PD platform trusted by leading lenders.
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