Auxilo Finserve Digitizes Customer Onboarding with VideoKYC

Auxilo Finserve streamlined customer onboarding through a secure and RBI-compliant Video KYC solution, ensuring consistency, speed, and audit readiness.

At a glance

Industry: NBFC / Lending
Location: India
Use Case: Video KYC

Auxilo Finserve

Auxilo Finserve is a leading education-focused NBFC providing customized education loan solutions to students pursuing higher education in India and overseas.

Auxilo Finserve focuses on simplifying customer onboarding through technology-led, compliant, and customer-friendly digital processes.

Problem Statement

With the introduction of RBI regulations governing Video KYC, Auxilo Finserve needed to ensure its KYC journey was fully compliant with regulatory requirements.
At the same time, customer onboarding was conducted across multiple channels, making consistency in execution and compliance a key challenge.
Additionally, RBI guidelines require that all Video KYC interactions be securely recorded, stored, and available for audit, increasing the need for a standardized and compliant framework.
Auxilo Finserve needed a scalable Video KYC solution that could ensure regulatory adherence, uniform customer experience, and complete audit readiness across channels.

Solution by VideoCX.io

Auxilo Finserve partnered with VideoCX.io to implement a fully compliant Video KYC solution, seamlessly integrated into its digital onboarding workflow.
The VideoCX.io platform enables live, agent-assisted Video KYC with secure session recording, liveness, face match, real-time document verification, and automated audit trails. This ensured a consistent and compliant Video KYC experience for customers across all channels.

Implementation

Auxilo Finserve implemented VideoCX’s Video KYC solution as an integral part of its digital workflow. The solution was deployed across customer touchpoints to ensure a consistent and regulation-compliant Video KYC experience.

Key implementation highlights included:

Seamless integration with existing onboarding systems
Live, agent-assisted Video KYC sessions
Secure recording and storage of all KYC interactions
Standardized workflows aligned with RBI guidelines
Centralized access for compliance and audit teams

This enabled Auxilo Finserve to maintain regulatory adherence without adding operational complexity.

Results & Impact

Faster and frictionless customer onboarding
Uniform Video KYC experience across channels
End-to-end compliance with RBI Video KYC guidelines
Secure recording and audit readiness
Scalable digital onboarding framework supporting grow

Ready to implement RBI-compliant Video KYC at scale?

See how VideoCX.io’s secure Video KYC platform helps NBFCs and financial institutions digitize customer onboarding with full regulatory compliance, audit-ready recordings, and seamless multi-channel execution.

Whether you are modernizing education loan onboarding, standardizing KYC workflows across branches and digital channels, or preparing for regulatory audits, VideoCX.io provides a purpose-built Video KYC solution trusted by leading lenders.

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