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How is the User Access Management structured in VideoCX.io?

There are 3 user access management options in VideoCX.io

1. In built user access management
2. API for integration with centralized UAM system
3. AD / ADFS / Azure AD

Which all employee login mechanisms do your support?

1. Employee login authentication using AD / ADFS / Azure AD
2. Multi-factor authentication using Google or Microsoft Authenticator
3. Google captcha integration
4. VideoCX.io has an internal user access management system also which can be used using email ID based login

Do you have APIs for integrating User Access Management from a centralized portal of the company?

Yes, we have a UAM API using which you can do the following activities from any of your systems

1. Add new users and assign roles
2. Adding and removing users to employee groups
3. Add users in bulk or one by one
4. Change user details like name, email and role
5. Lock and unlock users
6. Delete users

What are the different kind of roles available in VideoCX.io platform?

1. Admin
   
   • All regular video calling features
   • Can add / remove users
   • Assign different features to users
   • Change internal product settings
2. User
   
   • All regular video calling features
   • No access to user access management features
3. User Group Admin
   
   • All regular video calling features
   • Can add users to a particular group
   • View group dashboard and reports
4. Video Bank Admin
   
   • All regular video calling features
   • Can view additional reports
   • Can view video recordings of all other users

Can we restrict user login from certain IPs only?

Yes, you can add a list of IP addresses to your organization setting, and the login will only work if the user comes from those IP addresses.